How to Get Coin Refunds From Failed Purchases in eFootball

Microtransactions are at the heart of eFootball, where players often buy coins to unlock Epic cards, sign Legendary players, or participate in special campaigns. However, sometimes purchases don’t go through properly—your money gets charged, but the coins never appear in your account. This can be frustrating, especially if you’re preparing for an event or limited-time campaign.

In this guide, we’ll explain how to handle the issue of coin refunds from failed purchases in eFootball, covering step-by-step methods, common mistakes to avoid, and the exact process for claiming refunds depending on your platform.

Table of Contents

Why Do Failed Purchases Happen?

Failed purchases are more common than most players think. The main reasons include:

Server Delays: eFootball servers sometimes fail to sync with app stores.
Payment Gateway Errors: Your bank or payment provider may block the transaction temporarily.
App Store Bugs: Google Play or Apple App Store glitches can cause failed coin deliveries.
Connection Problems: If your internet cuts during checkout, the transaction may register without delivering coins.
Double Transactions: Occasionally, charges appear twice while only one purchase is delivered.

Step-by-Step Guide to Getting Refunds

Step 1: Check In-Game Inbox

Sometimes, coins are delivered after a delay.
Wait at least 30–60 minutes and restart the game before panicking.

Step 2: Verify Your Payment History

Google Play Store: Open Play Store → Tap your profile → Payments & Subscriptions → Purchase history.
Apple App Store: Settings → Tap your Apple ID → Media & Purchases → View Account → Purchase History.
Console (PlayStation/Xbox): Log into your PSN or Xbox account and review transaction history.

Step 3: Contact the App Store or Console Support

For most mobile refunds, the process is handled by Google Play or Apple directly.
For consoles, you’ll need to contact PlayStation Support or Xbox Support.

Step 4: Contact Konami Support

If payment was successful but coins were not delivered, reach out to Konami:
- Visit the in-game Help & Support menu.
- Select Purchase Issues → Missing Items.
- Attach a screenshot of the receipt from your app store or payment provider.
Konami usually resolves such cases within 48–72 hours.

Step 5: Request Refund (If Needed)

If the coins were never delivered and Konami support cannot help, you can request a refund directly from your app store or console provider.
Refund approvals depend on their policies, but having clear receipts increases your chances.

Important Notes for Refund Requests

Always Save Receipts: Take screenshots or save confirmation emails.
Act Quickly: Refund requests are easier to process if made within a few days.
Avoid Multiple Refund Requests: Too many refund requests may flag your account.
Check Konami Notices: Sometimes, Konami announces known purchase issues and automatic compensation is provided.

Common Mistakes to Avoid

Spamming Support: Submitting too many duplicate tickets can delay responses.
Not Checking Internet Connection: Many “failed” purchases are just delayed coin deliveries.
Ignoring Refund Policies: Apple and Google have strict refund rules—only genuine failed transactions are refunded.
Not Providing Proof: Without a screenshot of your payment receipt, support teams may reject your request.

How to Prevent Failed Purchases in the Future

Ensure your internet connection is stable before making transactions.
Keep your app updated to the latest version of eFootball.
Only buy coins from official platforms (avoid third-party sites).
Avoid buying during server overload periods (e.g., right after a major update).

FAQ: Coin Refunds in eFootball

Q1: How long do refunds take?

App stores usually process refunds in 3–7 days. Konami’s coin delivery issues are typically resolved within 72 hours.

Q2: Can I get banned for too many refund requests?

No, but excessive refund requests may trigger account monitoring.

Q3: Will Konami give compensation for failed purchases?

Yes, if the issue is on their side, Konami often provides bonus coins as compensation.

Final Thoughts

While frustrating, failed transactions are a fairly common occurrence in eFootball. The good news is that coin refunds from failed purchases in eFootball can almost always be resolved if you follow the correct steps.

Check your inbox first, confirm your payment history, and contact the correct support (store or Konami). With receipts and patience, your lost coins or money will be returned.

By being prepared and following this process, you’ll minimize stress, protect your account, and keep your focus where it belongs—on building your dream team and winning more matches.