How to Report Bugs & Get Rewards in eFootball

Like all live-service games, eFootball constantly evolves with fresh content, patches, and seasonal campaigns. But with frequent updates come occasional bugs—ranging from harmless visual glitches to game-breaking issues. Konami encourages players to report problems, and often, they provide compensation rewards such as coins, GP, or items as a thank-you.

This comprehensive guide explains how to report bugs & get rewards in eFootball. We’ll cover the full process, the types of bugs to look out for, how to file detailed reports, and ways to ensure you never miss free rewards that Konami sends after acknowledging issues.

Why Reporting Bugs Matters

1. Improving Game Quality

Bug reports help Konami identify and fix issues faster, leading to smoother gameplay.

2. Maintaining Fair Play

Some bugs create exploits (e.g., glitch goals, unfair stamina mechanics). Reporting these protects competitive integrity.

3. Community Contribution

Active bug reporters strengthen the community by helping developers prioritize fixes.

4. Rewards for Players

Most importantly for players, Konami often rewards the entire community with free coins or GP after confirmed bugs or server issues.

Common Types of Bugs in eFootball

Gameplay Bugs

Defenders stuck in animation loops.
Goalkeepers failing to react to simple shots.
Input delay where commands don’t register.

Connection Issues

Match freezes.
Sudden server disconnections.
Lag spikes in Division or event matches.

Visual Glitches

Missing kits or incorrect player faces.
Stadium lighting or crowd animation bugs.
Wrong scoreboard data.

Reward & Progress Bugs

Daily login bonuses not appearing.
Missing coins after an event.
Training items disappearing.

👉 Always double-check whether the issue is temporary or repeatable before reporting.

Step 1: Identify the Bug Clearly

Don’t just say “the game lagged.” Instead, note:

When it happened (event, Division, or training mode).
Which players, stadium, or teams were involved.
Whether it happened once or multiple times.

Clarity increases the chance of a quick fix.

Step 2: Gather Evidence

Strong reports include proof:

Screenshots of visual glitches.
Short videos of gameplay bugs (goalkeeper errors, disconnects).
Match details (opponent name, event type, time).
Device information (Android/iOS, OS version, internet speed).

The more evidence provided, the harder it is for the bug to be dismissed.

Step 3: Submit the Bug Report

In-Game Method

Open the app.
Go to Extras > Support > Contact & FAQ.
Choose Report a Bug/Issue.
Fill out the description and attach images/videos.

Website Method

Visit the official Konami Support Page.
Select eFootball and submit your issue.

Social Media Awareness (Optional)

Post bug clips on Twitter (X) or Reddit r/eFootball.
Tagging Konami can raise awareness but isn’t a replacement for official reporting.

Step 4: Wait for Acknowledgment

Once you’ve reported:

You may receive a confirmation email.
Some fixes arrive in hot patches.
Larger bugs are noted in official patch notes.

Konami usually acknowledges widespread bugs on the in-game “Notices” board.

Step 5: Claim Rewards & Compensation

Konami often provides compensation rewards after fixing major bugs or during server downtime. Rewards can include:

Coins (100–300): Common for downtime or major issues.
GP (50,000+): Usually given if rewards fail to distribute.
Training Items: To make up for missed growth opportunities.
Chance Deals: Rare, but sometimes players receive guaranteed pulls.

Compensation arrives in your Inbox, so always check after updates.

Examples of Past Compensation

Server Maintenance Overruns: Players received 100 coins.
Login Bonus Failures: Extra GP and trainers were distributed.
Gameplay Bugs (Goalkeeper AI): Konami handed out coins after fixing widespread complaints.

Tips to Maximize Rewards

Be a Fast Reporter
Report as soon as you notice issues—early reports often get noticed first.
Check Patch Notes
Compensation is usually listed in notices.
Log In Daily
Even if you don’t play, log in to claim rewards.
Follow Community Forums
Reddit and Discord communities share when compensation is live.
Keep Records
Save screenshots of your missing rewards to back your case if needed.

Advanced Reporting Advice

Be Detailed but Concise: Developers don’t need essays, just facts.
Don’t Spam Reports: One detailed report works better than multiple vague ones.
Report Repeatable Bugs: If you can reproduce the bug, explain how.

How Reporting Builds Trust

Players who consistently report issues (and receive fixes/rewards) build confidence in Konami’s development cycle. This strengthens the player-developer relationship, ensuring feedback drives future updates.